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F.A.Q.

You must fulfill the conditions below: <br /> <br /> Your country of residence must be outside the European Community or in the Fench overseas territories (DOM-TOM)/You must spend less than 185 consecutive days in Europe in a year/You must not be in Europe for business purposes/You must be over 18 the day the vehicle is delivered and have a driving licence for more than one year./ All these four conditions should be met in order to book a temporary transit car.

-We will be waiting for you at the place of delivery, at the time specified when booking.Before your arrival 4 working days contact your delivery center if you have not informed the place and time of delivery.You must bring yourself to receive your vehicle your Eurodrive contacts, your driver's licence and your valid passeport.

Your spouse, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. NB: Partners can also drive the vehicle if your relationship has been officially recognized or if they sign an official sworn statement.

No. But you can sign up for a personal belongings insurance when you place your order with your Renault Eurodrive representative.

You will need to have the following on you - your Renault Eurodrive contract – an international driver's license – a valid passport. If you have asked someone else to collect the vehicle, make sure you give this person written authorization.

No. Unfortunately no geographical extension to the insurance contract is possible.

If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting from a breakdown or other problem.

Yes, absolutely. You must simply contact the centre of your choice at least 72 hours in advance to make an appointment (cf. the Trip Log to get the phone number and opening hours of the centre along with a map).

Unfortunately, we cannot promise to provide a particular colour. However, Renault tries to make sure its vehicles are in the most trendy colours.

No. Our vehicles have summer tyres all year round. The winter tyres are available under some conditions, <br /> please contact your agent for more information.

The documents you are given when you take deliver of your car - the vehicle registration document (grey card), car insurance and Warranty booklet and your identity papers (Passport, international driver's licence) suffice to cross European borders. However, you may need to purchase a special disc to travel in certain countries.

You are free to smoke in the vehicle as long as no damage is done (seats burnt, stains, etc.)

We unfortunately can only deliver vehicles to Renault Eurodrive delivery centres. French legislation prevents us from driving your vehicle.